Website design or redesign
Clear specialty, provider, service and location pages with readable mobile layouts, direct calls to action, and accessible navigation.
Digital presence
A medical practice website that answers patients' questions
A patient wants to know whether you take their insurance, where to park, and how to book. If that takes six clicks or a phone call, the website is making work for your front desk. We design around those everyday questions, then make the next step obvious.
The practical problem
When a practice website starts getting in the way
Maybe your locations and hours have changed, the mobile layout is hard to use, or appointment requests disappear into a generic inbox. A website project should start with the actual path from search to scheduled visit—not a stock template and a new color palette.
Before work begins, we'll agree on the tasks, systems, reviewers and handoffs. That makes it clear what your team keeps, what ERG supports and what needs a specialist or vendor approval.
What we can help with
Services you can actually put to work
Choose a focused project or a defined ongoing workflow. The final scope follows your practice's systems and requirements.
Appointment and contact flows
Booking links, call buttons, directions and routing for practice inquiries; scheduling-system integration is assessed during scoping.
Website maintenance
Content updates, broken-link checks, form testing, performance improvements and a documented handoff for the practice.
Patient intake planning
Choose an appropriate secure intake or portal workflow instead of asking patients to share medical details in an ordinary contact form.
Technical search basics
Descriptive titles, indexable page copy, redirects, structured data where appropriate, local pages and a maintainable sitemap.
How we'd work together
Start with the workflow, then the solution
Map the patient journey
Review the current site, busiest patient questions, locations and booking process.
Write and build
Agree on the page structure and copy before developing the responsive website.
Test the practical details
Check mobile use, contact paths, forms, speed, accessibility and the practice's approval before launch.
Common questions
Before we get started
If your practice uses a specific EHR, phone system or platform, mention it when you contact us. We'll assess what's possible in that environment.
Can you redesign our existing practice website?
Yes. We can review its content, navigation, mobile experience, hosting and appointment path, then recommend what should stay and what needs rebuilding.
Can you connect online scheduling?
Often, yes. The available options depend on the scheduling or EHR vendor, access permissions and whether it supports a secure booking integration.
Can patients send medical records through our website?
Only through a separately assessed secure workflow with the appropriate safeguards and agreements. An ordinary marketing contact form should not collect clinical records.
Related support
Services that often work together
ERG started with the financial side of a medical practice. See our medical billing services or explore the complete service directory.
Tell us which part of the work you want help with.
We can talk through your current process, where support would make a difference and what a reasonable scope looks like.
Talk to ERG